THE CHALLENGE
The real test is what people do when things get complicated.
Their people know their jobs. The harder moments come when
the situation isn’t quite what they expected.
The answer isn’t obvious.
People hesitate,
second-guess themselves or push the decision upwards.
The conversation is uncomfortable.
Managers avoid saying what needs to be said until a small issue becomes a bigger one.
The plan changes.
People who perform well inside the process can struggle when the process no longer fits.
People stop thinking.
Rules, systems and technology can make work easier. They can also make it easier to stop questioning what’s in front of us.
People see the same situation differently.
Culture, hierarchy, personality, experience and assumptions change how we interpret what
is happening and what
we say next.
These aren’t separate problems. They’re the moments when human capability matters most.
OUR APPROACH
We prepare people for the moments that aren’t straightforward.
THINK CLEARLY
Question assumptions and use better judgement.
MAKE THE CALL
Decide and take responsibility, even without certainty.
SAY WHAT NEEDS TO BE SAID
Handle difficult conversations and conflict.
ADAPT
Solve problems and respond when things change.
Practical behaviours people can use at work, not ideas they heard in a training room
and forgot a week later.
OUR IMPACT
500,000+
500+
years developing
people
30+
Experience matters.
organisations
people trained,
coached and developed
countries
12+
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and many more...
MEET MICHELLE & GUY
Different backgrounds.
One obsession with what people are capable of.
MICHELLE HUNTINGTON
Former Boeing 737 Captain,
Human Factors Facilitator, keynote speaker and author.
Michelle spent 23 years in aviation, an industry where judgement, communication and decision-making matter most when the expected plan stops being useful.
GUY NEWMAN
Olympian, leadership facilitator, executive coach and founder of NewMemory.
Guy has spent more than 30 years helping people and organisations understand how thinking, behaviour and communication affect performance.
Together, they bring stories, practical tools, challenge and a fair amount of humour into rooms where people don’t just sit and listen.
HOW WE WORK WITH ORGANISATIONS
WORKSHOPS
Practical, interactive sessions built around the capability your people actually need.
Half-day • Full-day • Multi-session programs
LEADERSHIP DEVELOPMENT
Deeper programs that build judgement, communication and confidence in leaders dealing with complexity and change.
KEYNOTES
Stories that challenge assumptions, open up new thinking and give people a common language to take back to work.
Based in Australia.
Working internationally.
NewMemory has worked with organisations across Australia, New Zealand, Singapore, Malaysia, Hong Kong, the UK, Europe and the USA.
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We work with organisations locally, virtually and across regional teams.